FAQ

Frequently Asked Questions

1. What is My Store?

My Store is an online store operated by Ketty Lamour and based in Tampa, Florida, United States.

2. What website does My Store use?

Our online store is available at Novireova.shop.

3. How can I contact customer support?

You can contact us by email at Support@Novireova.shop or by phone at +1 813-345-9874.

4. Where is My Store located?

Our business address is:

8515 N Mulberry St
Tampa, FL 33604
United States

5. What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on the order and applicable payment processing services.

6. When will my order be processed?

Orders are generally processed after successful payment authorization. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

7. How long does shipping take?

Delivery time depends on the shipping method, destination, product availability, carrier operations, and other factors. Any available estimated delivery timeframe will generally be shown during checkout or provided with your order information.

8. Will I receive tracking information?

When tracking information is available, it may be provided after your order has been shipped. Tracking information may take some time to become active after shipment.

9. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible after an order has been processed or shipped.

10. Can I return an item?

Eligible returns may be available depending on the product and circumstances. Please contact Support@Novireova.shop before returning an item so we can review your request and provide appropriate instructions.

11. What if my order arrives damaged or defective?

Please contact us promptly and provide your order number and relevant details. Photographs may be requested to help us review the issue.

12. What if I receive the wrong item?

Contact customer support with your order number and information about the item you received. We will review the issue and determine an appropriate resolution.

13. How are refunds issued?

Approved refunds are generally returned to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.

14. Why has my tracking information not updated?

Tracking information may take some time to become active or update after a package is handed to the carrier. If there is an extended delay, please contact customer support for assistance.

15. How is my personal information handled?

We may collect and use information necessary to process orders, provide customer support, arrange delivery, process payments, improve our services, and comply with applicable requirements. Please review our Privacy Policy for more information.

16. Do you sell customer personal information?

We do not sell customers' personal information as part of our ordinary business operations.

17. What should I do if I entered the wrong shipping address?

Contact us as soon as possible. If the order has not yet been processed, we will review whether the shipping information can be updated. Changes may not be possible after an order has been processed or shipped.