Refund Policy

At My Store, we want customers to have a satisfactory shopping experience. If you are not satisfied with an eligible purchase, please contact us so that we can review your request.

Return and Refund Requests

Customers should contact us at Support@Novireova.shop with their order number and details of the issue before sending any item back.

Return eligibility may depend on the product purchased, its condition, and the reason for the return. Items may generally need to be unused, in their original condition, and returned with applicable original packaging or accessories when a return is approved.

Certain products may be non-returnable or subject to special return conditions where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide your order number and, when helpful, photographs or other information showing the issue. We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

Refund Processing

If a refund is approved, the applicable refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider. My Store does not control the processing time of third-party financial institutions.

Shipping Costs

Unless otherwise required by applicable law or agreed by My Store, original shipping charges may not be refundable.

If a return is approved because an item was defective, damaged upon arrival, or incorrectly shipped, we will review the applicable return shipping arrangements on a case-by-case basis.

Unauthorized Returns

Please do not send products back to our business address without first contacting customer support and receiving return instructions. Unauthorized returns may delay the processing of your request.